Pristine Tile & Carpet Cleaning has been in business serving Fredericksburg, Stafford, and Spotsylvania Virginia since 2006. As a new business we were in need of jobs and turned to Home Advisor, formally known as Service Magic. In the early years we were quite successful with the leads we received from them and also found it to be an affordable way to gain new customers. However, as the years passed and our business grew we found that Home Advisor was no longer a feasible source for leads as they kept raising the fees on us. They insisted that our Fredericksburg, Virginia was now part of the DC metro area and we had to pay up! Unfortunately we disagreed and decided to move on.

Below is a list of all the reviews we received over the years on Home Advisor,

05/30/2017 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Lindsay T. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Pete was wonderful. I wrote an email inquiry at 9pm on Memorial Day 5/28 and I got an email and a text response by 930pm and was able to book them that night. They came today 5/30 to clean the 4 carpeted bedrooms. They were efficient, kind, mindful of our new house (they wore shoe covers). The price is unbeatable- I price matched 4 other companies in the spotsylvania county area and they were the best priced, the most available, and it was so seamless from start to finish. The finished carpet is lovely and looks brand new! I’m extremely happy and I couldn’t recommend them more! They are FANTASTIC!

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02/16/2017 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Robert N. in Fredericksburg, VA

Project: Clean & Seal Grout or Tile

Comments: Efficient and high quality work.

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02/18/2015 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.5

Review by Wayne M. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: I put the request on the internet on a Sunday and they called within 2 hours

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02/18/2015 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Wayne M. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: I put the request in on a Sunday and they called within two hours.

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02/01/2015 4.0

Quality: 4.0
Customer Service: 5.0
Value for Money: 4.0

Review by Becky B. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: They were very professional and contacted me promptly for scheduling. I will most definitely hire them again. Thank you!

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11/17/2014 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Holly W. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: I bought a new fixer-upper house with ridiculously dirty and stained carpets. Pristine made them clean and livable until we save enough to replace them. Thanks Pristine!

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11/15/2014 4.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Pete and son did a wonderful job. I had one part of my carpet that I thought he would just do the best he could and I would have to accept that. Pete made that carpet look brand new. It was a great job. Thanks

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10/12/2014 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Michele A. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: I hired Pristine to help clean the home of a family member who has not been well for some time. The carpet was very, very dirty and stained. It looks fantastic. The family is thrilled with results. Pete and Re-Pete were very friendly and professional. They were flexible and did the job on short notice. I will use them again.

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10/06/2014 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by Adam A. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Called immediately and very personable. Service was professional and prompt.

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02/02/2014 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Tawnya H. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Were flexible and able to accommodate by schedule. The pre-treat for pet stains worked like a charm. Very pleased with the result. Will use them again. It was a pleasure dealing with Pete and Re-Pete.

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03/13/2013 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Elizabeth S. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Pete and his son did a much superior job than the previous company on my carpet in my townhouse. It has been two weeks and have had no mystery stains come back. I will use him again …

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05/14/2012 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Guido K. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Great work, friendly every time again

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04/06/2012 4.67

Quality: 4.5
Customer Service: 4.5
Value for Money: 5.0

Review by Terry J. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Great service and value. Pristine was able to provide same day service.

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03/12/2012 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Michael L. in Fredericksburg, VA

Project: Replace or Repair Grout

Comments: This company did a great job…well done. He was professional and extrremely helpful.

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03/11/2012 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Jeni W. in Spotsylvania, VA

Project: Clean Carpets or Rugs in a Home

Comments: They were awesome! Efficient, polite, and respectful. And they did a great job with my carpet. I will call them again. Thanks!

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03/10/2012 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Super! They were on time and my rugs looked amazing.

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08/06/2011 4.67

Quality: 5.0
Customer Service: 4.5
Value for Money: 4.5

Review by John C. in Spotsylvania, VA

Project: Replace or Repair Grout

Comments: Very professional and offered many options for the work. This allowed us to choose the best economical rate.

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06/30/2011 1.67

Quality: 2.0
Customer Service: 2.5
Value for Money: 0.5

Review by a Homeowner in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: I’ve gotten the same results with my home steam cleaner. My dining room chairs that he charged me $10.00 each for, looked the same as before he cleaned them. I will think twice before hiring anther person to clean my carpets again. Waste of money!!!!!!

Your Comments:
Liquid/pet stains do not always come out of bright white fabric 100%. Some over the counter retail products used with home steam cleaners can actually set the stains in more. Customer satisfaction is my main goal,I always like to make sure the customer is happy before I leave, no problems were mentioned at the time of the service. I also cleaned other pet damaged items in the home for no charge as well as included free deodorizers and pet treatments for no additional charges, trying to help in any way I could. If there was anything else I could have done, I would have done it. Most of the time we have outstanding results with our cleanings.

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03/23/2011 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Robert W. in Fredericksburg, VA

Project: Paint or Stain Single Items

Comments: Pete was very professional ! He responded within minutes and then came the same day and completed the work. His pricing for the painting job was extremely fair and his work was worth every penny ! I would recommend him to anyone. I will most likely call hin back for some of the other services his company offers.

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03/08/2011 4.33

Quality: 5.0
Customer Service: 4.0
Value for Money: 4.0

Review by Mike J. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Fast, neat and excellent carpet cleaning equipment. Very professional.

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02/23/2011 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Joanne L. in Spotsylvania, VA

Project: Replace or Repair Grout

Comments: I barley placed my quote request and the owner called me. He was in my area and offered to come over within 30 minutes. He actually had the right supplies on his truck to do the project on the spot! I would recommend them to anyone. Nice people.

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02/09/2011 3.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Nicole A. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: He worked on our carpets until I was satisfied with the job. Even immediately returned when I was unahappy with how one room turned out. Very attentive to customer satisfaction.

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11/14/2010 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by a Homeowner in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Great job!

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07/15/2010 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Excellent service and professionalism.

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06/30/2010 4.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by a Homeowner in Fredericksburg, VA

Project: Repair Ceramic or Porcelain Tile

Comments: Pete has done a great job on my floor. The equipment he used worked very well.

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05/14/2010 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by a Homeowner in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: They spent a lot of time working on our carpets and were very careful moving furniture. The carpets looked great when they finished!

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04/22/2010 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Mary W. in Fredericksburg, VA

Project: Paint or Stain Single Items

Comments: Peter was prompt for the appointment and did an excellent job of painting. His work was very detailed and neat.

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03/25/2010 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Jerold U. in Fredericksburg, VA

Project: Paint or Stain Single Items

Comments: Peter was outstanding! We have already asked him to do a larger painting project for us and we have scheduled him to clean/restore our tile and grout in the kitchen. If we have future projects of this type we will ask Peter to help us with them first. Great value for service — trustworthy, reliable, and on top of that, great craftsmanship.

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03/17/2010 5.0 Review by Ellen M. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: The work was done professionally with several difficult stains removed and the carpets now look greatly improved.

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02/28/2010 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Judy H. in Stafford, VA

Project: Replace or Repair Grout

Comments: Peter was on time and did a wonderful job! We’ve already scheduled him to come back to work on our other bathroom.

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12/17/2009 4.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by Russell P. in Stafford, VA

Project: Paint or Stain Single Items

Comments: Peter, was great on time worked hard And the best thing he called to check up on his work I had some painting done and a couple spots bleed through an Peter came back to repaint the hole ceiling at no extra charge. very class act on his part. I’v had pete back for some other work and i will call him again.

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12/15/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: The carpets in the home we were buying were in tough shape both from not being stretched and being very dirty.. Pristine Tile & grout came in was able to correct the carpet and return the capets to like a like new state ready for move in.

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12/12/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Judith M. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: My father has an extreme allergy to phophates which are in all cleaners! I told Peter it was necessary to find something that cleaned well but did not contain phophates. He did the research and found a product that he can now use every time he cleans the carpet for my mom and dad. I also had just had painters in to repaint whole area that was to have carpet cleaned. He was careful to stay away from the baseboards to insure the new paint was not disturbed. Peter listens and responds to his customers needs. He did an excellent job!

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11/17/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Steve C. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Punctual, knowledge, and didn’t waste any time getting the job done. Very impressed with the outcome.

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10/27/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Carole C. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Peter was on time, neatly dressed and very pleasant. He did an excellent job cleaning my white carpeting which hadn’t had a professional cleaning in quite a few years. He did a really outstanding job — much better than I had expected. I will call on Peter’s company, Pristine, the next time I want the carpets cleaned — which won’t be years between cleanings anymore.

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09/29/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: He called right away, was very polite and gave a great quote. He arrived on time, was a fast worker, cleaned the carpets better than they had ever been cleaned professionally in the past. He also stuck with his quote and charged us a very very reasonable price for a four-level townhome that is not easy to maneuver equipment through. We will definitely rehire Pristine when we get our home cleaned in another year or two.

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09/16/2009 4.0

Quality: 4.0
Customer Service: 5.0
Value for Money: 4.5

Review by Emily C. in Spotsylvania, VA

Project: Hire a Handyman

Comments: Pete did a fine job. We had him do a variety of odd jobs including electrical and tile work, installing toilets and vanity, drywall patching, fixing a door, etc. He was flexible and stuck to his estimate pricing even though the jobs changed a bit and he had to go buy parts that were missing. He was timely, friendly, resourceful, and knowledgeable about general handyman type things throughout the house as we (first-time homeowners) were asking him a hundred questions. He even told us how to do some of the work ourselves to save money. The only reason he didn’t get 5 stars was because we would have liked the work done a little faster.

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08/19/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Cheryl A. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Pete did a great job on our shower, and his price was very reasonable.

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08/10/2009 4.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Irvin S. in Stafford, VA

Project: Hire a Handyman

Comments: Pristine did a great job, I was please with their professionalism is doing the job.

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07/24/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: He was prompt, polite, and did a great job

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06/16/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by Al F. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Great Peter was a true professional and very curtious.

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06/13/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Gary G. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Excellent job — very happy with results. Will certainly recommend Pristine and will use Pristine again myself.

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05/02/2009 4.0

Quality: 4.0
Customer Service: 5.0
Value for Money: 4.0

Review by Tammie N. in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: Mr. Diehl was pleasant, considerate and the cleaning was very good. He even took extra time to try to remove fingernail polish from my daughter’s bedroom floor. Because the polish was red, it proved too difficult to remove completely, but the area was greatly improved.

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04/23/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Fredericksburg, VA

Project: Clean Carpets or Rugs in a Home

Comments: excellentjob cleaning my difficult carpets. Very professional…does his own work and takes great pride in doing so. Would highly recommend and call backwhen needed

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02/19/2009 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Kellie H. in Stafford, VA

Project: Repair Ceramic or Porcelain Tile

Comments: Pete did a great job. He was able to do my large ceramic tile repair quickly and for a good price. He was also very professional and thorough. I would definately hire him again if I need a tile repair or cleaning. He also does carpet cleaning, so when I need a carpet cleaner I’m calling Pete for that work too.

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12/19/2008 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by George M. in Fredericksburg, VA

Project: Repair Ceramic or Porcelain Tile

Comments: They did a great job and very clean work.

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11/20/2008 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Very pleasurable experience with Mr. Diehl. Very good service at a very good price.

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10/14/2008 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Ms B. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Wonderful service. I didn’t think that he would be able to remove a few pet stains but, he did!!! Peter was professional and very thorough.

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10/03/2008 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Frank S. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: Pristine Tile & Grout Restoration did a great job.

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04/01/2008 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Erin B. in Fredericksburg, VA

Project: Hire a Handyman

Comments: Peter is a skilled man with a truck full of tools, able to tackle any job around the house. He worked efficiently and carefully on the many tasks we asked him to handle. Each task was completed as promised and on one occasion, for less money than he had originally estimated. I am very impressed with Peter’s work and will recommend him to all my neighbors. Thank you Peter!

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04/01/2008 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by L. M. in Fredericksburg, VA

Project: Clean, Grout, Polish and Maintain Tile, Stone, or Marble

Comments: I was very happy and pleased with the work that was done to my kitchen floor. The grout in between the tiles look 100% better. Thanks again.

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02/20/2008 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by Brian N. in Stafford, VA

Project: Clean Carpets or Rugs in a Home

Comments: He did a great job and was very professional

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12/10/2007 5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Pamala S.

Project: Hire a Handyman

Comments: I’m very pleased with the work that he does.

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