HELPFUL ANSWERS · LOCAL FLOOR CARE

Frequently asked
questions.

Get ready for your appointment and learn what to expect from Pristine carpet, tile and grout cleaning.

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Before your appointment Carpet cleaning Tile & grout

PREPARE FOR YOUR VISIT

Before your appointment

Do you move furniture?

We can move some furniture upon request for a minimal fee. We do not move large beds, electronics, china cabinets, or very large or fragile pieces. Moved furniture will be cleaned under and replaced with protective tabs under the legs. Any pieces you want moved should be cleared off before our arrival.

Do I need to do anything before you arrive?

Carpets should be thoroughly vacuumed before professional cleaning. You can do this yourself or we can do it for an additional cost of $10 per area. Clear the carpeted areas of small knick-knacks and personal items, placing them in areas not being cleaned or on beds, sofas, etc. We utilize a truck mounted cleaning machine, so it’s helpful to have a spot in the driveway closest to the front door. Pets should be contained in a crate or a room not being cleaned for their safety and ours.

FRESHER CARPET

Carpet cleaning & stain treatment

How often should I get my carpets cleaned?

Every household is different based on traffic, children, pets, and cleaning habits. Generally, carpets should be cleaned every 6-18 months. We send out a reminder postcard once a year to our customers.

Are your chemicals safe for my pets and children?

Yes, we use a safe enzyme-based pre-treatment that is thoroughly rinsed out during the cleaning process. Some spotters may contain solvents or harsher chemicals, but they are also rinsed well to minimize residue. Please inform us if you prefer not to use these spotters.

What is filter soil and can you remove it?

Filter soil, a buildup of carbon deposits from airflow in the home, typically forms along the edges of the carpet or under closed doors. It becomes more noticeable over several years, especially on light-colored carpets. While standard cleaning doesn’t usually remove filter soil, we offer treatments that work well at an additional cost. To slow down filter soil formation, change air filters frequently and use a vacuum crevice tool along the walls.

Why did my stains come back?

Stains that wick back to the surface after cleaning are from larger spills or pet accidents that have penetrated the pad and/or subfloor. We can flush out problematic deep stains and speed dry them, but this service does cost extra. Wick back is most common with Berber or poly carpets because they are less absorbent.

Can you remove the stains from my carpet?

Several factors affect stain removal, including how long the stain has been there, if it has been worked on before, the type of carpet, and the cause of the stain. When we arrive, we have a variety of spotters for different situations. Knowing the cause of the stain is key to using the correct spotter. Using the wrong chemistry can worsen the stain or set it permanently. While we try everything possible, some stains may not respond. Carpet patching is an option for stubborn stains.

CLEANER TILE & GROUT

Tile & grout care

Can you get my grout clean?

If we can’t, no one can! Tile & grout cleaning is our specialty. We have the specialized equipment to get the job done. Our method uses more heat, pressure, and water flow than most carpet cleaning machines can produce, ensuring the best results. We offer free cleaning demonstrations in the greater Fredericksburg area.

Should I seal the grout after it’s cleaned?

It is recommended to seal the grout if it needs it. Some sealers can last 10-15 years or more. If your grout has been sealed before, it may not need resealing. However, if it absorbs moisture, it should be sealed. Unsealed grout is porous and can absorb spills and dirty mop water, causing permanent staining. While sealers don’t keep grout clean, they make cleaning easier and help prevent permanent staining.

How long do I have to stay off the tile floor after it’s cleaned?

Our system’s powerful vacuum recovers almost all moisture, so the tile will dry in about the same amount of time as if you had mopped it—about 15 minutes. Grout, being more porous, may take longer to dry but the floor can still be walked on.

Do you clean all types of tile & grout?

We primarily clean ceramic and porcelain floors with sanded floor grout in good structural shape. We closely inspect the floor for any cracks or missing grout before beginning. We avoid cleaning the white 4×4 builders-grade tile with unsanded grout, as it cannot withstand the pressure and vacuum. We also refrain from cleaning polished floors like marble or polished travertine.

LOCAL CARE, CLOSE TO HOME

Serving greater Fredericksburg.

FredericksburgStaffordSpotsylvaniaCarolineKing George

Not sure if you’re in our service area? Give Pete a call.

IT’S NOT CLEAN UNTIL IT’S PRISTINE

Still have a question?

Call Pete to discuss your home, ask about a service or plan your appointment. You can also book online.

540-841-3907

Prefer to write? Send Pete a message.

Business hours

Monday–Friday: 8:30 AM–5 PM
Saturday: 8:30 AM–12 PM
Sunday: Closed

WHAT OUR CUSTOMERS SAY

Local care. Trusted by homeowners.

      EXCELLENT  
   Based on 381 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Eddie Madeline 
 
 
 
 Trustindex verifies that the original source of the review is Google. Stop your search for carpet and tile cleaning here with Pristine Tile and Carpet Cleaning. Easy to schedule, affordable, professional, and completed an amazing job. I will never use another cleaning service. Simply the best.
  
 
      Posted on Google  
   
   Debbie Kindig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pristine did a great job on my carpets!  They arrived in the time frame they said and sent a text when they were on the way!! Highly recommend!
  
 
      Posted on Google  
   
   Sally Shea 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've used Pristine for years for carpet cleaning; they always do such a great job.  They always arrive on time, communicate when they're on their way, are efficient, and detailed.
  
 
      Posted on Google  
   
   Niki Abel 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pete and his team was awesome! They were thorough and so easy to work with. I was extremely satisfied with the turn out of the carpet cleaning but more so with my ground/tile clean. They were able to lift the dirt and grime to bring the light grey color back. More importantly pricing was reasonable. Will most definitely use them for future projects.
  
 
      Posted on Google  
   
   Margaret Denue 
 
 
 
 Trustindex verifies that the original source of the review is Google. On time, very polite  took their time and did a great job
  
 
      Posted on Google  
   
   William Livelsberger 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent prompt service. I have used several other local carpet cleaning companies in the area but Pristine is by far the best. My carpets look great at a very reasonable price. Thanks Pete and Re-pete.!!!
  
 
      Posted on Google  
   
   L Root 
 
 
 
 Trustindex verifies that the original source of the review is Google. They stretched carpet in three of my basement rooms (bedroom, theater room, and large rec room). Very professional, on time, came prepared, wore shoe covers, polite, careful with moving furniture as needed, did not cut corners, cleaned up upon completion. Work was top notch. Carpet looked like new when finished. Thanks! Yes, I would use them again!
  
 
      Posted on Google  
   
   Cynthia Olson 
 
 
 
 Trustindex verifies that the original source of the review is Google. As always, they did a wonderful job. Our kitchen floor and bathrooms look amazing. Highly recommend them.
  
 
      Posted on Google  
   
   Paul Boucher 
 
 
 
 Trustindex verifies that the original source of the review is Google. We asked Pristine to clean three carpeted rooms in our home.  This was the eight time that we have used this company.  As usual, their work was excellent.  Pete, the owner, and his son arrived on time, they were meticulous in their cleanliness and in the way they protected areas of the house that they had to travel through to get to the work areas.  Pete and his son are true professionals and we highly recommend them to anyone who wants quality carpet cleaning done in their homes or businesses.
  
 
      Posted on Google  
   
   Amie Luseni 
 
 
 
 Trustindex verifies that the original source of the review is Google. I reached out to Pristine for carpet restretching and cleaning because a lot of places don't do both.  Peter was able to come the next day to give me a quote and perform the work on the same day. He was upfront with the costs and when I decided to add more rooms to clean, he gave me a reasonable price.  He was professional and I was completely satisfied.  After my tenants moves, I'll continue to use this company going forward.

Eddie Madeline

Stop your search for carpet and tile cleaning here with Pristine Tile and Carpet Cleaning. Easy to schedule, affordable, professional, and completed an amazing job. I will never use another cleaning service. Simply the best.

Debbie Kindig

Pristine did a great job on my carpets! They arrived in the time frame they said and sent a text when they were on the way!! Highly recommend!

Sally Shea

I've used Pristine for years for carpet cleaning; they always do such a great job. They always arrive on time, communicate when they're on their way, are efficient, and detailed.

Niki Abel

Pete and his team was awesome! They were thorough and so easy to work with. I was extremely satisfied with the turn out of the carpet cleaning but more so with my ground/tile clean. They were able to lift the dirt and grime to bring the light grey color back. More importantly pricing was reasonable. Will most definitely use them for future projects.

Margaret Denue

On time, very polite took their time and did a great job

William Livelsberger

Excellent prompt service. I have used several other local carpet cleaning companies in the area but Pristine is by far the best. My carpets look great at a very reasonable price. Thanks Pete and Re-pete.!!!

L Root

They stretched carpet in three of my basement rooms (bedroom, theater room, and large rec room). Very professional, on time, came prepared, wore shoe covers, polite, careful with moving furniture as needed, did not cut corners, cleaned up upon completion. Work was top notch. Carpet looked like new when finished. Thanks! Yes, I would use them again!

Cynthia Olson

As always, they did a wonderful job. Our kitchen floor and bathrooms look amazing. Highly recommend them.

Paul Boucher

We asked Pristine to clean three carpeted rooms in our home. This was the eight time that we have used this company. As usual, their work was excellent. Pete, the owner, and his son arrived on time, they were meticulous in their cleanliness and in the way they protected areas of the house that they had to travel through to get to the work areas. Pete and his son are true professionals and we highly recommend them to anyone who wants quality carpet cleaning done in their homes or businesses.

Amie Luseni

I reached out to Pristine for carpet restretching and cleaning because a lot of places don't do both. Peter was able to come the next day to give me a quote and perform the work on the same day. He was upfront with the costs and when I decided to add more rooms to clean, he gave me a reasonable price. He was professional and I was completely satisfied. After my tenants moves, I'll continue to use this company going forward.

Frequently Asked Questions

Frequently askedquestions.