Why are my tiles cracking and grout falling out?
There are many reasons why tiles crack or become loose. The most common reason is poor installation. There are many short cuts installers can take to save time or money, most may not be noticeable for a year or two, long after the job is done. By this time the installer is nowhere to be found. Before tile can be installed the floor should be prepared with a suitable cement backer board. The board should be layed in thin set, and screwed down as well as making sure all seams are taped.
After the sub floor has been prepared with backer board the tile can be set in thin set. For larger jobs there should be at least 2 installers to ensure the thin set does not start to set up be for the tile is placed on it. It is also advisable to butter the back of each tile, another step that is often skipped because it just takes more time.
Pristine highly recommends using a company that specializes in installing tile, not just a handyman or a family member. You will be much happier with your floor in the long run. Pristine has two personal favorites J & J tile and Marble or quality carpet and floor(Bob Mcdonald or Scott Busby can help you). Please trust me on this, I get call after call from folks who’s floor is failing because they tried to save money on the install.
So… after all that has been said, can we fix your floor?
sometimes… it depends on the severity of the problem. If it is just a few tiles or a small area that has become a problem we can carefully remove the tiles, grind down the old thin set and re-set the tiles, as shown in the photos. If the problem is widespread through out the majority of the floor, chances are, it was a really poor installation job and needs to be done over.
One last tip on installing floors…always, always, always save some leftover tile for repairs and even take note of the grout color and where it came from. This makes certain that any future repairs will look great! The biggest problem we face is that people have cracked or broken tiles and no spares. Once the floor is installed the tile will become obsolete and nowhere to be found in less than a year.