How do you know who to hire?
There are many carpet cleaning companies in your area, but not all are created equal. So how do you know which one to hire? Many people just look for the lowest price, which often leads to unsatisfactory results. Others think that because the price is high the company does a good job. Both of these examples are not good methods in which to choose. With a few tips, and knowing the right questions to ask, the process can be a little easier. Here are a few things to consider when making a choice:
- Ratings/Reviews – There are many places on the web that offer reviews. Google, Yelp, Yahoo, BBB just to name a few. Know who your hiring , if a company has poor reviews or no reviews at all, stay away!
- Coupons and fine print – Those low price offers usually have many restrictions, and rarely turn out to be a bargain. Unfortunately bait and switch tactics are common in this trade, don’t fall victim. You can ask if the job includes pre-spray, spot removers, pre-vacuuming, fiber rinse? What is their limit for room size? Some items are legitimate add-on’s such as carpet protection, deodorizer, red stain removal and pet treatments. It is always a good idea to get the cost of the job, and what is included, upfront and in writing.
- Who is doing the cleaning? – There is a high rate of tech turnover in the larger carpet cleaning companies. Lets face it, carpet cleaning is not the most desirable thing to do. Ask…is the cleaner experienced? properly trained? does the company do back round checks on there employees? You just don’t know if you are getting a great cleaner or the guy that just started yesterday. Even if you do ask these questions, it’s unlikely that you would be given an honest answer all the time. A great choice may be a small owner/operated company. This way you can always be sure your carpets are cleaned by the same experienced carpet cleaner, usually for less than the big guys.
- How will the carpet be cleaned? – hot water extraction? dry cleaning? foam? these are just a few types. There has been ongoing arguments to which is the best. Shaw industries, which is the leading manufacturer of carpet, endorses the hot water extraction method. Will your carpet cleaner be using truck mounted equipment? or portable? Truck mounts offer more heat and vacuum, leading to cleaner, faster drying carpets.
Why do carpet cleaning rates vary so greatly?
There are many reasons why rates vary. The most obvious is the company structure. The young kid out high school trying to make a few bucks with a rug doctor rental is going to be less expensive than the national franchise with lots of trucks, employees and an advertising budget as big as the national debt. Many companies fall in between these two extremes, and they all have different goals and clientele. Some want to charge less, and run through your house at 100 mph so they can get to the next 10 jobs they have booked. Some want top dollar so they can focus on the quality of the work and not the quantity. I have seen some of my customers quotes from other companies that where so high it would seem that replacing would be a better option. The best carpet cleaner in my opinion is the one that takes the time to do great work for a fair price. Guess what? I know one!