Professional Carpet Cleaner

How carpet cleaning companies compare

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Carpet Cleaner Specialties

Like any industry, carpet cleaners come in many different levels of service and specialties.     Some companies focus on just carpet cleaning while others may have strong specialties such as water damage restoration, fine rug cleaning, tile & grout cleaning, hardwood floor cleaning, furniture and upholstery and so forth. It is always a good idea to seek out the company that focuses on the specialty that you may be looking for to ensure the best possible out come.For example, my company has a strong focus on carpet cleaning but we are also the leader in tile & grout cleaning, and shower re-grouts in Fredericksburg, Stafford and Spotsylvania Virginia, however, we would not touch a water damage or hardwood floor job because we just are not properly set up for that.

Not all carpet cleaners are created equal

Like all industries, carpet cleaners come in a wide variety. Some are big national companies, some may have a few trucks, some are 1 truck owner operators, some are scammers and then there are the ones working out of their trunk with a rug doctor. All these different scenarios have good points and bad points.

Lets take a closer look at each of these different scenarios and see how they differ.

1. The big national franchises such as Stanley Steamer, Chemdry, Coit – the services and pricing these companies offer can vary greatly from place to place. The high advertising budgets will increase the cost as well as pressured up sells. They also have a higher rate of employee turnover making this option a gamble…it can be a great experience or a horrible one. On the up side, these larger multi-truck operations are usually prepared to provide same day service.

2. The local medium sized business – These companies are generally a good bet, they are not so big that they cannot keep a handle on their customer service, they often have a few trucks for quick service and they usually invest in good training for their techs. On the down side they do have some overhead such as shops, training and employee benefits making it a little more expensive, but you get what you pay for!

3. The Owner Operator – This is the category my company falls under, and is great choice for many reasons. Not many techs from larger companies will care enough to provide the level of service that the owner of a company will. Many owner operators use superior truck mounted equipment and have far more cleaning experience than most techs just in it for the paycheck. Their overhead is generally lower making it affordable as well. The downside is they do become busy in the height of the season, and with only one truck it can be difficult to get an emergency appointment. The owner operator is the best option for the planners looking for the best of both worlds….quality & price.

4. The lowball hack – This is one to watch out for. Often they use inferior equipment that is no better than what anyone can rent in a grocery store, they most likely are uninsured and untrained, they cut corners in the products they use (if they use any) Be very wary of companies with unusually low prices, unlettered trucks, no websites or reviews, advertise with flyers on  utility poles ect… Most of the people who use these guys are renters who don’t care, they just want any receipt they can turn into their landlord upon move out.

5. Scam companies – This is the one that bothers me the most! These are the companies that have no intention of cleaning your carpet for the advertised price. It is called bait and switch, they advertise cleaning at truly unbelievable low prices and then change them once in your home, for sometimes huge amounts. These folks are high pressure and often prey on the elderly…. in my book, they belong in jail! This bait and switch news clip will make you sick!

It is always a good idea check out a companies online reputation before you hire them, make sure they have many good ratings not just one or two.

 

Missing Grout

A minor shower repair could save thousands.

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Small spots of missing grout

Missing Grout

The first picture shows a half inch of  missing grout, more than enough to allow water to seep in and cause big problems.

This next picture shows a small piece of missing grout directly above the soap dish, After a short period of time the soap dish will be history. It is common to see these problems in the lower front corner of the shower, the area that takes the direct water assault every day.

The third photo shows how the caulk has separated from the tub, once this happens water gets trapped behind the caulk causing it to turn black from the inside out. This also creates the problem of the water running along the lip of the tub, behind the caulk and tile, finding its way to the floor outside the shower, ultimately causing floor damage as well. Missing grout in Stafford Virginia shower

Inspect your grout and caulk periodically

It is a great idea to inspect all your tile work from time to time as most of these minor problems can be fixed easily and inexpensively, but putting it off will surely result in thousands of dollars in repairs.

What causes these problems?

There are many reasons grout and caulk fail, the main reason is poor installation. Grout is a cement based product that has no elasticity at all, so if there is any movement in the wall, floor, or tub, the grout will crack for sure. It is common for the grout to crack along the corners and edges after installation, when this happens we usually caulk those areas. Caulk has the elastic properties needed to handle the expansion and contraction that happens in all homes. Just filling a bathtub can be enough weight to compromise the joints between the tile and the tub if the subfloor, floor joists or tub installation does not meet code requirements.

Other common reasons for failure is improper mixing of the grout, over working the grout with too much water,  or not preparing the surfaces for grout and caulk. Caulk will not stick properly to surfaces that have moisture, soap scum, body oils, mold, mildew ect…

These additional reasons still fall under the improper installation category. The only reason that doesn’t fall under that category is faulty products. Bad grout and caulk is not common, but we do come across it from time to time. Just like grocery shopping, always check the dates on the product, I have come across many out of date products in the home centers across the Fredericksburg area. Never use grout or caulk that has been opened or laying around the garage for a long time. These products are inexpensive and it is definitely worth buying fresh sealed product for every job.

The last two photos show the same tub and shower I worked on, in Stafford County Virginia last week. Both were minor repairs that took less than an hour, and will save this rental property from big repairs and even worse…down time.

cracked separated caulk in stafford va

Cracked separated caulk

 

 

 

 

 

 

 

 

 

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How to choose a carpet cleaning company

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How do you know who to hire?

There are many carpet cleaning companies in your area, but not all are created equal. So how do you know which one to hire? Many people just look for the lowest price, which often leads to unsatisfactory results. Others think that because the price is high the company does a good job. Both of these examples are not good methods in which to choose. With a few tips, and knowing the right questions to ask, the process can be a little easier. Here are a few things to consider when making a choice:

  • Ratings/Reviews – There are many places on the web that offer reviews. Google, Yelp, Yahoo, BBB just to name a few. Know who your hiring , if a company has poor reviews or no reviews at all, stay away!
  • Coupons and fine print – Those low price offers usually have many restrictions, and rarely turn out to be a bargain. Unfortunately bait and switch tactics are common in this trade, don’t fall victim. You can ask if the job includes pre-spray, spot removers, pre-vacuuming, fiber rinse? What is their limit for room size? Some items are legitimate add-on’s such as carpet protection, deodorizer, red stain removal and pet treatments. It is always a good idea to get the cost of the job, and what is included, upfront and in writing.
  • Who is doing the cleaning? –  There is a high rate of tech turnover in the larger carpet cleaning companies. Lets face it, carpet cleaning is not the most desirable thing to do. Ask…is the cleaner experienced? properly trained? does the company do back round checks on there employees? You just don’t know if  you are getting a great cleaner or the guy that just started yesterday. Even if you do ask these questions, it’s unlikely that you would be given an honest answer all the time.  A great choice may be a small owner/operated company. This way you can always be sure your carpets are cleaned by the same experienced carpet cleaner, usually for less than the big guys.
  • How will the carpet be cleaned? –  hot water extraction? dry cleaning? foam? these are just a few types. There has been ongoing arguments to which is the best. Shaw industries, which is the leading manufacturer of carpet, endorses the hot water extraction method. Will your carpet cleaner be using truck mounted equipment? or portable? Truck mounts offer more heat and vacuum, leading to cleaner, faster drying carpets.

Why do carpet cleaning rates vary so greatly?

There are many reasons why rates vary. The most obvious is the company structure. The young kid out high school trying to make a few bucks with a rug doctor rental is going to be less expensive than the national franchise with lots of trucks, employees and an advertising budget as big as the national debt. Many companies fall in between these two extremes, and they all have different goals and clientele. Some want to charge less, and run through your house at 100 mph so they can get to the next 10 jobs they have booked. Some want top dollar so they can focus on the quality of the work and not the quantity. I have seen some of my customers quotes from other companies that where so high it would seem that replacing would be a better option. The best carpet cleaner in my opinion is the one that takes the time to do great work for a fair price. Guess what? I know one!

pristinepete.com

 

 

Pristine’s new constant contact email archives

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Pristine has sent out a few emails with tips and specials for our customers. These emails are now available to everyone through our constant contact archives You will find specials, as well as helpful tips for carpet cleaning, tile cleaning and sealing.