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Professional Carpet Cleaner

How carpet cleaning companies compare

Carpet Cleaner Specialties

Like any industry, carpet cleaners come in many different levels of service and specialties.     Some companies focus on just carpet cleaning while others may have strong specialties such as water damage restoration, fine rug cleaning, tile & grout cleaning, hardwood floor cleaning, furniture and upholstery and so forth. It is always a good idea to seek out the company that focuses on the specialty that you may be looking for to ensure the best possible out come.For example, my company has a strong focus on carpet cleaning but we are also the leader in tile & grout cleaning, and shower re-grouts in Fredericksburg, Stafford and Spotsylvania Virginia, however, we would not touch a water damage or hardwood floor job because we just are not properly set up for that.

Not all carpet cleaners are created equal

Like all industries, carpet cleaners come in a wide variety. Some are big national companies, some may have a few trucks, some are 1 truck owner operators, some are scammers and then there are the ones working out of their trunk with a rug doctor. All these different scenarios have good points and bad points.

Lets take a closer look at each of these different scenarios and see how they differ.

1. The big national franchises such as Stanley Steamer, Chemdry, Coit – the services and pricing these companies offer can vary greatly from place to place. The high advertising budgets will increase the cost as well as pressured up sells. They also have a higher rate of employee turnover making this option a gamble…it can be a great experience or a horrible one. On the up side, these larger multi-truck operations are usually prepared to provide same day service.

2. The local medium sized business – These companies are generally a good bet, they are not so big that they cannot keep a handle on their customer service, they often have a few trucks for quick service and they usually invest in good training for their techs. On the down side they do have some overhead such as shops, training and employee benefits making it a little more expensive, but you get what you pay for!

3. The Owner Operator – This is the category my company falls under, and is great choice for many reasons. Not many techs from larger companies will care enough to provide the level of service that the owner of a company will. Many owner operators use superior truck mounted equipment and have far more cleaning experience than most techs just in it for the paycheck. Their overhead is generally lower making it affordable as well. The downside is they do become busy in the height of the season, and with only one truck it can be difficult to get an emergency appointment. The owner operator is the best option for the planners looking for the best of both worlds….quality & price.

4. The lowball hack – This is one to watch out for. Often they use inferior equipment that is no better than what anyone can rent in a grocery store, they most likely are uninsured and untrained, they cut corners in the products they use (if they use any) Be very wary of companies with unusually low prices, unlettered trucks, no websites or reviews, advertise with flyers on  utility poles ect… Most of the people who use these guys are renters who don’t care, they just want any receipt they can turn into their landlord upon move out.

5. Scam companies – This is the one that bothers me the most! These are the companies that have no intention of cleaning your carpet for the advertised price. It is called bait and switch, they advertise cleaning at truly unbelievable low prices and then change them once in your home, for sometimes huge amounts. These folks are high pressure and often prey on the elderly…. in my book, they belong in jail! This bait and switch news clip will make you sick!

It is always a good idea check out a companies online reputation before you hire them, make sure they have many good ratings not just one or two.

 

Cleaning Your Carpetfilter

Consider this, most of us wear our clothing once and then place it into the laundry for washing, we wash our bedding frequently, yet our carpets and upholstery go unwashed for as much as 1 to 3 years or more. Can you imagine wearing the same pair of socks for a week? Or sleeping on the same bedding for a year? Let alone 2 to 5 years? Your carpets and upholstery are subjected to far more pollutants on a daily basis, yet most of us do not clean the carpet regularly, or sometimes not at all!!

Also think about the deposits left behind by pets!!! Sometimes we lose the pet battle from time to time. Not only does it smell and make spots and stains, the odor associated with pets and accidents is actually decaying bacteria off-gassing ammonia gas as it decays. With “sick” carpets or floors, the only prescription is a super good cleaning and our sanitizing product that digests and destroys odor, not covering it up like Glade. Odor & bacteria must be extracted and eliminated!!!

My carpet doesn’t have a filter, does it? well, not really , but it does function like one. Our carpets mechanical design as a filtering device is very beneficial. It keeps the indoor air cleaner! Have you ever thought about what is really being collected, tracked through and spilled into your carpet?

The most common household pollutants are; dirt, dust, pollen, proteins, hair, pet dander, asphalt,sand, smoke residues, hydrocarbons,dead skin,live and dead dust mites & fleas that feed on dead skin cells, tar, bacteria, food soil,drinks,fungus, and sometimes even viruses not to mention body soils and fluids. Many of those common, everyday pollutants are in your carpets and upholstery this very minute. Not a pleasant thought, is it?ou might say…not my carpets, they look clean! Perhaps, but carpets are designed to hide soil from your eyes, keeping it trapped below the surface, where it does most harm by cutting and scratching the fibers. Not Sure? Place a new bag inside your vacuum cleaner, thoroughly vacuum all of your carpets. When done remove the bag and cut it open and take a look what was inside your visually clean carpet!!!

Now, all of your soils and allergens are in your carpet, and more is being brought in everyday, eventually the carpet will become full. As soil loads increase it may trigger histamine production in the body and elevate allergy symptoms like dry cough, itchy skin or even rash, sneezing and runny nose or throat irritation and sometimes sleeplessness. As you walk across your full carpet you re-distribute the dust and pollutants back into the air that you and your family breathe. As a result of being full, your carpets will also begin to appear visibly dirty. This visual soil may take upwards of 1 to 2 years before it finally shows itself, but by then you may have done considerable damage to your carpet, and surely have contributed greatly to having poor indoor air quality (IAQ).

What can be done?

For starters you really should clean your carpets more often. Shaw Industries, the world’s largest carpet manufacturer , recommends that you have your carpet professionally extracted every 6 to 12 months, just to maintain the warranty. Comprehensive scientific studies have proven that by simply cleaning your carpets, you will drastically improve the indoor air quality of your home, making it  a healthier place to be for you and your familiy!

View your carpets for what they are, a soft, warm, cozy, comfortable pollution filter that requires regular maintenance and cleaning, In addition to frequent vacuuming and spot cleaning, carpets should be professionally cleaned at least every 12 months!

Pristinepete.com

 

How to choose a carpet cleaning company

How do you know who to hire?

There are many carpet cleaning companies in your area, but not all are created equal. So how do you know which one to hire? Many people just look for the lowest price, which often leads to unsatisfactory results. Others think that because the price is high the company does a good job. Both of these examples are not good methods in which to choose. With a few tips, and knowing the right questions to ask, the process can be a little easier. Here are a few things to consider when making a choice:

  • Ratings/Reviews – There are many places on the web that offer reviews. Google, Yelp, Yahoo, BBB just to name a few. Know who your hiring , if a company has poor reviews or no reviews at all, stay away!
  • Coupons and fine print – Those low price offers usually have many restrictions, and rarely turn out to be a bargain. Unfortunately bait and switch tactics are common in this trade, don’t fall victim. You can ask if the job includes pre-spray, spot removers, pre-vacuuming, fiber rinse? What is their limit for room size? Some items are legitimate add-on’s such as carpet protection, deodorizer, red stain removal and pet treatments. It is always a good idea to get the cost of the job, and what is included, upfront and in writing.
  • Who is doing the cleaning? –  There is a high rate of tech turnover in the larger carpet cleaning companies. Lets face it, carpet cleaning is not the most desirable thing to do. Ask…is the cleaner experienced? properly trained? does the company do back round checks on there employees? You just don’t know if  you are getting a great cleaner or the guy that just started yesterday. Even if you do ask these questions, it’s unlikely that you would be given an honest answer all the time.  A great choice may be a small owner/operated company. This way you can always be sure your carpets are cleaned by the same experienced carpet cleaner, usually for less than the big guys.
  • How will the carpet be cleaned? –  hot water extraction? dry cleaning? foam? these are just a few types. There has been ongoing arguments to which is the best. Shaw industries, which is the leading manufacturer of carpet, endorses the hot water extraction method. Will your carpet cleaner be using truck mounted equipment? or portable? Truck mounts offer more heat and vacuum, leading to cleaner, faster drying carpets.

Why do carpet cleaning rates vary so greatly?

There are many reasons why rates vary. The most obvious is the company structure. The young kid out high school trying to make a few bucks with a rug doctor rental is going to be less expensive than the national franchise with lots of trucks, employees and an advertising budget as big as the national debt. Many companies fall in between these two extremes, and they all have different goals and clientele. Some want to charge less, and run through your house at 100 mph so they can get to the next 10 jobs they have booked. Some want top dollar so they can focus on the quality of the work and not the quantity. I have seen some of my customers quotes from other companies that where so high it would seem that replacing would be a better option. The best carpet cleaner in my opinion is the one that takes the time to do great work for a fair price. Guess what? I know one!

pristinepete.com